Returns & Refunds

Return Policy

  • We accept returns for unused and unopened sleeping bags.
  • Return window: 30 days from receipt.
  • Items must be clean, odor-free, stain-free, and include all accessories and packaging.
  • Please contact us before returning: info@outdoorul.com
  • Return shipping costs are not covered by us.
  • We recommend using insured and trackable shipping.

Return Address

OutdoorUL
No. 9 Jixiang Road, Anxin Town,
Anxin County, Xiong’an New Area,
Baiyangdian Cross-border Industrial Park, Room 8301
Hebei Province, China
Phone: +86 182 3323 2228

Customer Protection

Transportation Time Guarantee

  • For supported regions, we guarantee delivery within 2 months.
  • If exceeded, a full refund will be provided.
  • Regions covered: EU, USA, UK, Canada, Australia, New Zealand, Japan, Korea, Philippines, Malaysia.
  • Delays caused by refusal to provide customs information are not covered.

Parcel Loss Protection

  • If a parcel is declared lost by the carrier, we will issue a full refund or resend the goods.
  • “Lost parcel” is defined as officially confirmed lost by the logistics provider.

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